Design Services
Can a Metropolitan designer come to my house to measure and offer their design advice?
Metropolitan conducts all initial consultations and meetings at one of our four design studios
Do I need to make an appointment to see your products or meet with a designer?
We welcome walk-in clients, and a Metropolitan designer will be able to discuss our products and provide an overview, but in-depth consultations can require an hour or more, and are therefore by appointment
How do I make an appointment with a Metropolitan designer?
Customers can call one of the four Metropolitan design studios to set up an appointment, or submit a request via our website here
If your contractor, interior designer or architect recommends a particular Metropolitan designer they work with, please specify that designer when making an appointment
What should I bring to my initial consultation?
Clients should bring rough measurements of the space
Appliance specs (if chosen)
Inspiration photos are helpful, as well
When does Metropolitan take measurements of the project space?
Once a client confirms they’re moving forward with Metropolitan, the Metropolitan designer will come out to measure and Metropolitan takes full financial responsibility for the measurements
Does Metropolitan install cabinets and countertops?
We do not install our cabinets, those are to be installed by the client’s general contractor/carpenter, but we do install our stone countertops
Cabinets
Where does Metropolitan manufacture their cabinets?
In our 145,000 square foot factory in Norwood, MA
What cabinet lines does Metropolitan carry?
Over 90% of what we sell is our own in-house manufactured cabinet line, but we also carry Kemper & Wolf cabinets
What are the lead times for Metropolitan’s cabinets?
Since we manufacture several lines of custom and stock cabinets, we have a range of lead times. Metropolitan designers can provide specifics at consultation meetings
Does Metropolitan replace just cabinet doors?
Metropolitan’s doors are made specifically for our cabinets, so we are only able to replace doors on previously installed Metropolitan cabinets and not other cabinet lines
Does Metropolitan offer cabinet refacing?
No, we do not
What is the best way to clean cabinets?
See our cleaning guide here
Countertops
Are you a fabricator or a stone vendor?
We are a stone fabricator, and conveniently stock stone slabs in our Norwood stone showroom for clients
Do I need to make an appointment to see your stone selection?
No, we accept walk-ins at all four locations during business hours. Please note our full stone slabs are housed at our Norwood location stone gallery
What if we don’t find what we are looking for from Metropolitan’s stone selection?
We work with stone vendors throughout Massachusetts and New England to source material, which we then fabricate for our clients
What do I do if I find a slab I like at a stone vendor?
Ask the vendor to tag the slab(s) you choose and contact your designer at Metropolitan. We will then provide you with a price for the full fabrication job. Upon approval, we will take a deposit for the job and bring the stone to Metropolitan to be fabricated
What do I need to provide in order to get a quote on a countertop?
Follow the instructions on our Countertop Measuring Guide
Do you offer square foot pricing for stone?
Because each project is different with regards to material, details and options, we price by the job
Do you rip out old countertops?
Yes, when we install a client’s new countertops we can remove the old tops for a fee
Countertops are removed before the template is taken
How do I care for my stone countertops?
See our instructions for countertop maintenance here
Do you sell plumbing?
Yes we do! See the sink and faucet lines we carry here